Hospitality and Customer Care Supervisor
Full Time SARBET ADAMS PHAVION 3RD FLOOR, Addis Ababa, Ethiopia Addis Ababa Customer Service & Support - Hotel & Hospitality - Sales & Marketing
Job Overview
- Salary Offer Negotiable
- Experience Level Junior
- Total Years Experience 2
- Date Posted July 3, 2024
- Deadline Date July 15, 2024
Job Summery
Responsibilities:
- Feedback Management: Receive and respond to customer feedback promptly and accurately document all feedback in the management system.
- Analysis and Improvement: Analyze customer feedback to identify trends, issues, and areas for improvement. Collaborate with the management team to develop strategies for addressing recurring feedback themes.
- Issue Resolution: Work closely with relevant departments to address and resolve customer concerns efficiently. Follow up with customers to ensure satisfactory resolution.
- Performance Monitoring: Monitor customer satisfaction levels and track key performance indicators related to customer feedback.
- Team Collaboration: Share insights, best practices, and feedback trends with team members. Participate in team meetings and training sessions to enhance skills and knowledge.
Job Requirement
- Qualification:
- A Bachelor’s degree in Hospitality, Marketing, Sales, or a related field.
- Preference will be given to candidates with one to two years of experience in the hospitality industry or in a customer service position at a restaurant.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a proactive approach to addressing customer issues.
- Ability to work well under pressure and prioritize tasks effectively.
- Familiarity with feedback management systems and customer service tools.
- A passion for delivering exceptional customer service and a commitment to customer satisfaction.
Place of Work : Addis Ababa, Ethiopia (Various branches)
How to Apply
Application Deadline: July 15th, 2024
Application Instructions:
Contact: Send your CV to @Abubekerch on telegram
Location:Piyasa, Sarbet, Bethel, CMC & 4 kilo
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